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Study the information below and answer the questions that follow - NSC Tourism - Question 10 - 2018 - Paper 1
Question 10
Study the information below and answer the questions that follow. FEEDBACK FROM FOREIGN TOURISTS WITH RECOMMENDATIONS According to the feedback collected and anal... show full transcript
Worked Solution & Example Answer:Study the information below and answer the questions that follow - NSC Tourism - Question 10 - 2018 - Paper 1
Step 1
10.1.1 Recommend ONE way in which the first complaint can be resolved.
Answer
To address the complaint of tourists not understanding what the tourist guide is saying, one effective recommendation is to employ tourist guides who speak the language of the group. This ensures clearer communication and a more enjoyable experience for the tourists.
Step 2
10.1.2 Recommend ONE way in which the second complaint can be resolved.
Answer
To resolve the issue of a lack of food and beverage facilities at the attraction, establishing a restaurant at the venue would be a suitable recommendation. This can be achieved by partnering with local vendors to provide diverse food options.
Step 3
10.2 Name ONE way to measure successful implementation.
Answer
The attraction can measure the successful implementation of the recommendations by utilizing feedback methods such as feedback cards or questionnaires to gather visitor opinions and satisfaction levels after the changes have been made.