7.1 A uniform contributes to the professional image of an airline - NSC Tourism - Question 7 - 2023
Question 7
7.1 A uniform contributes to the professional image of an airline.
Discuss TWO ways in which the correct manner in which employees wear a uniform contributes to the... show full transcript
Worked Solution & Example Answer:7.1 A uniform contributes to the professional image of an airline - NSC Tourism - Question 7 - 2023
Step 1
7.1 Discuss TWO ways in which the correct manner in which employees wear a uniform contributes to the professional image of an airline.
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Answer
Creating a Sense of Pride: When employees wear their uniforms properly, it fosters a sense of pride among them. This pride reflects positively on the airline, making it appear more trustworthy and competent to passengers. Employees who display their uniforms correctly convey professionalism, which enhances the overall brand image.
Uniform Design and Cultural Appropriateness: A well-designed uniform that respects different cultures and occupations contributes to the airline's professional image. Such uniforms create an inclusive environment and demonstrate that the airline values diversity and respect.
Step 2
7.2 Complete the sentence below.
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The staff responsible for the safety of passengers onboard the aircraft is the cabin crew.
Step 3
7.3.1 Punctuality:
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Cabin crew must:
Report for duty on time.
Be able to manage their time effectively.
Not be late as it will have an effect on the rest of the airline operation.
Step 4
7.3.2 Treatment of passengers:
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Cabin crew must:
Ensure passengers are treated respectfully.
Avoid becoming too familiar with passengers.
Be firm with unruly passengers who threaten the safety of others.
