Study the feedback tool below and answer the questions that follow. REVIEW US NOW Tell us about your visit. Fill out the information in the spaces below and press the submit button. Thank you for your feedback and support! 1. Give us a star rating. 2. What would you tell others about your experience? 3. Fill in your name and surname. 4. Fill in your email address. [Source: www.support.grade.us]

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Study the feedback tool below and answer the questions that follow - NSC Tourism - Question 10 - 2019 - Paper 1

Question 10

Study the feedback tool below and answer the questions that follow. REVIEW US NOW Tell us about your visit. Fill out the information in the spaces below and press... show full transcript

Worked Solution & Example Answer:Study the feedback tool below and answer the questions that follow - NSC Tourism - Question 10 - 2019 - Paper 1

Step 1

10.1 Give ONE way in which the completed feedback tool from customers would reach the tourism business.

96%

114 rated

Answer

The feedback tool is received electronically as an E-survey/email.

Step 2

10.2 Refer to question 2 ('What would you tell others about your experience?') on the feedback tool. Give TWO reasons why the tourism business included this question on the feedback tool.

99%

104 rated

Answer

The tourist's satisfaction levels can be determined, providing insights into their experiences.
Areas of weakness can be determined to improve service delivery in the tourism business.

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