NSC Tourism Communication & Customer Care: Read the general manager's messa

Question

Read the general manager's message to all guests at the Trinity Hotel below and answer the questions that follow.

TRINITY HOTEL
174 Longhorn Drive, Livingstone
Tel. 033 489 6373
manager@trinity.co.za
www.trinityhotel.co.za

20 November 2016

Dear Guest

We are delighted to have you with us and hope you are pleased with our facilities and services. It is our aim to create and maintain a pleasant and friendly atmosphere for your convenience.

We are always looking for guest feedback and would appreciate it if you could take some time to complete our feedback card in your room. We assure you that it will receive our special attention and follow-up.

Thank you for your kind support.

Jerry Weezel
General Manager

10.1 A hotel guest, Mr Roberts, has already checked out of the hotel. He would like to provide feedback on his stay at the hotel.

Identify TWO electronic methods mentioned in the message above that he can use to give feedback.

10.2 Explain TWO reasons why the Trinity Hotel uses various methods to obtain customer feedback.

Read the general manager's message to all guests at the Trinity Hotel below and answer the questions that follow - NSC Tourism - Question 10 - 2017 - Paper 1

Worked Solution & Example Answer:Read the general manager's message to all guests at the Trinity Hotel below and answer the questions that follow - NSC Tourism - Question 10 - 2017 - Paper 1

10.1 Identify TWO electronic methods mentioned in the message above that he can use to give feedback.

10.2 Explain TWO reasons why the Trinity Hotel uses various methods to obtain customer feedback.

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