WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties - NSC Tourism - Question 7 - 2023
Question 7
WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties. Airlines offer great opportunities for travel, to... show full transcript
Worked Solution & Example Answer:WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties - NSC Tourism - Question 7 - 2023
Step 1
7.1 Give ONE reason why the people in the photo are all wearing the same uniform.
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Answer
The uniform signifies that they are cabin crew members of a specific airline, which portrays a cohesive team image and professionalism.
Step 2
7.2 7.1 Name the document set by the airline where the basic conditions of employment on duties and punctuality are given to the cabin crew.
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Answer
Contract of Employment
Step 3
7.2.2 Name the category in the document identified in QUESTION 7.2.1 that includes discounted airline tickets for crew members are given.
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Answer
Travel benefits
Step 4
7.3 1. Choose the correct phrase within brackets.
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Answer
service ethics
Step 5
7.3.2 Explain ONE reason for your answer to QUESTION 7.3.1.
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Answer
All passengers have the right to be treated with respect, ensuring equal and fair treatment is essential for excellent customer service.
Step 6
7.4 Discuss TWO reasons why it is a requirement for airline staff to pass job-related exams/service exams.
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Answer
It is essential to ensure the safety of passengers. Airline staff must constantly up-skill their knowledge by staying informed about the latest trends and standards of service, as both theoretical and practical knowledge is assessed.
