NSC Tourism Sustainable and Responsible Tourism: VACANCY!!

JOB AVAILABLE

A vaca

Question

VACANCY!!

JOB AVAILABLE

A vacancy is available for a skilled restaurant manager with high energy and a passion for the hospitality industry. The following qualities are required:

- Punctuality
- Hardworking
- Excellent communication skills
- Very good social skills
- Must work flexible hours and weekends

(Adapted from www.gumtree.co.za)

7.1 Name the document in which the core duties of a restaurant manager will be outlined.

7.2 The document named in QUESTION 7.1, includes subsections such as working hours and fringe benefits. This will be important information for the new manager.

Name the subsections where the new manager will find the following information:

7.2.1 The amount of money the new manager will receive in return for work done

7.2.2 The amount of money paid to the manager to buy clothes which will adhere to the dress code of the restaurant

7.2.3 The number of days per year the manager is entitled to be away from work

7.3 Refer to the cartoon below and answer the question that follow.

COMMUNICATION SKILLS

It is expected of a restaurant manager to have very good communication and social skills.

Do you have any tables available for tonight?

Okay... Please tell me what times are available?

NOTE: In cartoons ( #(@*&?!!) usually refers to the speaker being rude or using foul language, e.g., swearing.

(Adapted from www.hyken.com)

7.3.1 Identify the unacceptable response shown in the cartoon.

7.3.2 Suggest TWO ways in which the manager could have responded differently to show good communication skills.

VACANCY!! JOB AVAILABLE A vacancy is available for a skilled restaurant manager with high energy and a passion for the hospitality industry - NSC Tourism - Question 7 - 2024

Worked Solution & Example Answer:VACANCY!! JOB AVAILABLE A vacancy is available for a skilled restaurant manager with high energy and a passion for the hospitality industry - NSC Tourism - Question 7 - 2024

Name the document in which the core duties of a restaurant manager will be outlined.

The amount of money the new manager will receive in return for work done.

The amount of money paid to the manager to buy clothes which will adhere to the dress code of the restaurant.

The number of days per year the manager is entitled to be away from work.

Identify the unacceptable response shown in the cartoon.

Suggest TWO ways in which the manager could have responded differently to show good communication skills.

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