WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties - NSC Tourism - Question 7 - 2023
Question 7
WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties. Airlines offer great opportunities for travel, to... show full transcript
Worked Solution & Example Answer:WORKING IN THE AIRLINE INDUSTRY
The airline industry is a fun workplace, especially when you are in your twenties - NSC Tourism - Question 7 - 2023
Step 1
7.1 Give ONE reason why the people in the photo are all wearing the same uniform.
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Answer
The people in the photo are all wearing the same uniform to portray a professional image and to symbolize their identity as cabin crew members of a specific airline.
Step 2
7.2.1 Name the document set by the airline where the basic conditions of employment on duties and punctuality are given to the cabin crew.
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Answer
The document is known as the 'Contract of Employment' or 'Employment Agreement/Contract'.
Step 3
7.2.2 Name the category in the document identified in QUESTION 7.2.1 that outlines discounted airline tickets for crew members are given.
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Answer
The category that outlines discounted airline tickets for crew members is termed 'Travel benefits'.
Step 4
7.3.1 Choose the correct phrase within brackets.
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Answer
Treating passengers professionally can be regarded as service ethics.
Step 5
7.3.2 Explain ONE reason for your answer to QUESTION 7.3.1.
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Answer
Service ethics emphasize the importance of treating all passengers with respect, ensuring that they receive fair treatment and excellent customer service.
Step 6
7.4 Discuss TWO reasons why it is a requirement for airline staff to pass job-related examinations.
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Answer
It is essential for airline staff to pass job-related examinations to ensure the safety of passengers and to ensure they are well-informed about the latest trends and standards in aviation. Additionally, they must maintain both theoretical and practical knowledge, as well as physical and mental fitness, to perform their duties effectively.
